EXCHANGE POLICY

EXCHANGE POLICY

 

At Reet, our customers are our first priority. Please see our easy exchange policy below. Alternatively, our customer care team can facilitate you on each step if you wish to exchange your purchased item(s).

Valid Days of Exchange
Any article purchased online can be exchanged within 15 days, once the article has been delivered, given that the customer has proof of purchase. For customers who opt for online exchange process, with a valid reason for exchange, will have to send the article to our office in Lahore using any courier service on their own and the replacement will be dispatched after receiving and reviewing the original ordered article from the customer.

 

Proof of Purchase
This includes either a receipt or the online order confirmation email.

 

Conditions Qualified for Exchange
Articles are qualified for change only if they are unused, all tags are intact, packing is in its original condition and original invoice is present. Also, state a valid reason for requesting an exchange, such as if the article is defected, in wrong size, or incorrect. The articles that are delivered in boxes must be returned with their original packaging.

Process of Online Exchange
It usually takes 10-15 days to complete the online exchange process after it has been verified. If customers are dissatisfied with the item or have ordered and received the size that won’t fit them then they would be asked to dispatch the article to our office in Lahore on their own. However, if the item is defected or incorrect then the article will be picked up from the customer’s doorstep.

 

Items not Allowed for Exchange
Articles purchased on discount or on sale are not qualified for exchange.

Note: For sale orders, exchanges will only be provided for valid reasons and exchange time will also take longer than usual.

For further assistance, you can contact our customer service department by emailing us at  reetclothing@gmail.com or you can call us at 0302 9555669. Provide all the required information to our representative and they will be more than happy to assist you further

RETURN POLICY
Reet does not offer a return policy. Additionally, please note that in case where a customer is eligible for a refund, a coupon of same value will be issued which can be used for Online Store ONLY. It can be used immediately or in the future. Please study your coupon carefully for further details.